Return, Refund & Exchange Policy

At Allure Array, your satisfaction is our top priority.
Every piece of jewellery is crafted and packed with care — but if, for any reason, you are not completely satisfied with your purchase, we’re here to help.

We offer a hassle-free return and exchange policy within 7 days of receiving your order, subject to the conditions below.

Return Policy

  1. Eligibility:
    To qualify for a return, items must be unused, unworn, and in their original packaging with all tags intact. Items showing signs of use, damage, or modification will not be accepted.

  2. How to Initiate a Return:
    To request a return, please contact our customer support team at
    📩 support@allurearray.com within 48 hours of receiving your package.
    Kindly include your order number, a brief reason for return, and supporting images (if applicable).

  3. Return Shipping:

    • Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part.

    • Items must be shipped back only after you receive confirmation from our support team.

  4. Refund Process:
    Once we receive and inspect your returned item, we will process your refund within 5–7 business days to your original payment method.
    Please note that shipping charges are non-refundable.

  5. Cash on Delivery (COD) Orders:
    Refunds for COD orders will be issued as store credit or wallet balance in your Allure Array account, which can be used for future purchases.

Exchange Policy

  1. Eligibility:
    Exchanges are accepted only for items that are defective, damaged upon delivery, or if you received the wrong product.

  2. How to Request an Exchange:
    Contact our team at care@allurearray.com within 48 hours of receiving your order.
    Please include your order number, details of the issue, and mention the product you’d like in exchange.

  3. Exchange Process:
    Once your request is reviewed and approved, we’ll share return instructions.
    After receiving and verifying the returned product, we will dispatch your replacement item promptly.

Non-Returnable & Non-Exchangeable Items

For hygiene and safety reasons, as well as due to product customization, the following items cannot be returned or exchanged:

  • Earrings (due to hygiene concerns)

  • Customized or personalized jewellery

  • Items purchased on sale or during special offers

  • Products priced under ₹99

Important Notes

  • Returns/exchanges will not be accepted without prior communication and approval from our support team.

  • Allure Array reserves the right to reject any return request that does not meet the stated conditions.

  • In case of repeated return requests or misuse of the policy, Allure Array may restrict future orders.

Contact Us

If you have any questions, or need assistance with your order, please reach out to our friendly support team:

📧 care@allurearray.com
📍 Mumbai, India

We’re always happy to help and ensure your experience with Allure Array remains as beautiful as our jewellery.